Return and Refund Policy

1. Services Covered

This Return and Refund Policy covers all services provided by CodEvo Solutions, including but not limited to:

• Virtual internships
• Training modules
• Digital certifications and badges
• Other digital services and products offered by CodEvo Solutions

2. General Policy Overview

As our services are provided electronically and are non-tangible in nature, they are not eligible for traditional returns. However, this policy provides a framework for handling cancellations, non-delivery of services, and requests for refunds under certain conditions.

3. Eligibility for Refunds

Refund eligibility is based on the following criteria:

• Cancellations Before Service Commencement: If a cancellation request is made within 24 hours of purchase AND before any access to services is granted, a full refund will be issued.
• Non-Delivery of Services: If CodEvo Solutions fails to provide the purchased service (e.g., access to the internship or certification is not granted within the agreed timeframe), a full refund is eligible.
• Technical Issues on Our Side: If technical issues caused by CodEvo Solutions prevent service usage and remain unresolved, you may be eligible for a full or partial refund.

4. Non-Refundable Situations

• No refunds will be issued if the intern fails to meet the requirements for receiving a certificate (e.g., non-completion of tasks, unsatisfactory evaluations).
• No refunds are granted due to personal reasons (e.g., inability to allocate time, lack of interest after purchase).
• User-side technical issues such as slow internet or device incompatibility will not be grounds for a refund.

5. Refund Request Process

To request a refund, please send an email to hello@codevo.in or info@codevo.in with the following details:

• Your full name
• Purchase date
• Order/Invoice number
• Reason for refund request
• Supporting documents (if applicable)

Once received, we will review your case and respond within 7-14 business days. If approved, refunds will be processed to the original payment method, which may take 5-10 business days depending on your bank or payment provider.

6. Partial Refunds

Partial refunds may be issued in the following scenarios:

• Technical issues are only partially resolved and some, but not all, of the service is provided.
• Significant delays occurred in delivering the service, but it was eventually provided.

7. Exceptional Circumstances

In cases of significant emergencies (e.g., health issues, natural disasters), refunds or credits may be considered on a case-by-case basis. Please provide supporting documentation for such requests.

8. Dispute Resolution

If you are dissatisfied with the decision regarding your refund request, you may contact us again to escalate the issue. We will work with you to reach a fair and satisfactory resolution within a reasonable timeframe.

9. Contact Information

If you have any questions or concerns about this Return and Refund Policy, please feel free to reach out to us:

Email: hello@codevo.in | info@codevo.in